RESERVATIONS
CALL 876 - 413-7708


As of June 1st 2016 we will require Reservations to access the resort
Please call the Front Desk (876)944-8760 Office Hours for Reservations/ SPA:
Daily 9am - 5pm
After 5pm.... Please email: reservations@serendipityholisticresort.com Guests with reservations for the spa; cabins/house and restaurant MUST be greeted,
checked in and taken to their reserved area(s) by staff. ALL GUESTS MUST(spa, cabin, restaurant and day pass guests) be checked in/documented
and be given a receipt ...name and contact information are required. Terms & Conditions Swimming Hours: You will have access to our River (8am - 8pm)
Please bring river towels as these are not provided.
There are no Lifeguards on duty; swimming is allowed at your own risk - Life rings are provided. Valet Service:
This is a complimentary service.
Please note that lost of any property or damage to vehicles is not the responsibility of Serendipity Holistic Resort & Spa.
The use of this service is at your own risk. If you have a dietary restrictions and/or special requests; please inform our Front Desk. We may customize your meals; just give us 24 hours’ notice. Booking Terms & Policies:
Procedures 1. Tentative bookings are held for 2 days and then released unless confirmed with the confirmation deposit.
2. Guest must agree to the rental fees including cancellation policy and payment terms.
3. Once agreed, an invoice is sent to guests for payment of deposit DEPOSITS 1. 50% confirmation deposit REQUIRED; Full payment is required for any bookings done for Public Holidays.
2. Balance to be paid upon arrival
3. Allow 15 working days clearance for cheques/checks drawn on Jamaican banks Payment Options: A valid credit card (Visa/MasterCard) is required via telephone
or with our credit card authorization form at check-in. Electronic Payment Options:
Direct payment to… Scotiabank Jamaica
Account Name: Honeyclothes Fashion Ltd D/B/A Serendipity Holistic Resort
Jamaican Currency Account Number: 803073
USA Currency Account Number: 926494
Branch: 60145 / Half Way Tree Check- in time is at 1pm and Check- out is at 12 Noon
Late checkout will attract a fee of J$3,000.00 / us$30.00 (After 12 Noon up to 3pm) Full payment is required at time of arrival.
The total amount for the cabin and spa services (including taxes) will be charged to the credit card provided, upon arrival. **Housekeeping service is provided once per day.
Please read and follow the energy conservation notices in cabins.*** Cabin Checks:
Cabins are checked during the check-in and check-out processes. All our cabins are NON-SMOKING.
NO PETS ALLOWED.
A fine of $300.00USD will be charged to your credit card on file: 
If housekeeping notice any evidence of smoking and or pets.
Incidentals such as breakage will be appropriately charged to your credit card. Please note any changes to the arrival date, departure date, and length of stay, cabin type or rate plan of your reservation are subject to prevailing rates and availability at the time the change is requested. Cancellation Policy 1. 15% charge if cancelled up to 30 days prior to arrival
2. 50% charge if cancelled up to 14 days prior to arrival
3. No refund 7 days prior to arrival or no-shows or changes
4. Administration fees to be charged for refund processing, e.g. credit card fees and bank charges
5. No REFUNDS will be given for Gift Certificates , no-shows or changes and/or also public holiday bookings.

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